Privacy Policy

وكر العصابات

Last Updated: 29 June 2026 

وكر العصابات ("the Game") is operated and managed by the Game Administration ("we", "us", "our", or "the Game Administration").

1. Introduction

This Privacy Policy explains how وكر العصابات ("the Game", "we", "us", "our") collects, uses, stores, shares, and protects your information.

This Privacy Policy should be read together with our Terms of Service.

By accessing or using the Game, you acknowledge that your information will be handled as described in this Privacy Policy. 

2. Information We Collect

We collect the following types of information:

2.1 Account Information

• Email address

• Username

• Account ID

2.2 Device Information

• Device model

• Operating system

• Device identifiers (e.g., Android ID)

• App version

2.3 Gameplay Information

• Game progress

• Player actions

• Inventory, items, and resources

• Achievements and statistics

2.4 Log Information

• IP address

• Login timestamps

• Session activity

• Error logs

2.5 Purchase Information

• Purchase history

• Transaction identifiers (via Google Play)

We do not collect or store payment card details.

2.6 Support and Reports Information

• Messages sent to support

• Reports submitted by players

• Screenshots, videos, or evidence provided to support

• Email communications

• Information related to account reviews, complaints, or disputes

3. How We Use Your Information

We use your data to:

• Provide and operate the Game

• Create, manage, and secure player accounts

• Save and synchronize your progress

• Process and verify in-game purchases

• Provide customer support

• Respond to reports, complaints, and account-related requests

• Detect and prevent cheating, fraud, abuse, external trading, unauthorized access, multiple-account abuse, and violations of the Terms of Service

• Investigate suspicious activity and enforce the Game rules

• Protect the fairness, economy, integrity, and security of the Game

• Improve game performance, stability, and features

• Analyze errors, crashes, and technical issues

• Comply with legal, platform, or security obligations where applicable

4. Legal Basis for Processing (if applicable)

We process your data based on:

• Performance of the service (providing the Game)

• Legitimate interests (security, fraud prevention, improvement)

• Your consent (where required)

5. Data Sharing and Third Parties

We may share or process your data through trusted third-party services used to operate, secure, and improve the Game, such as:

• Google Play Services

• Google Play Console / Android vitals, including crash and ANR reports

• Firebase Authentication

• Firebase Realtime Database

• Firebase Cloud Functions

These services may process data according to their own privacy policies and security practices.

We do not sell, rent, or trade your personal data.

We may disclose information if required by applicable law, platform requirements, legal process, or to protect the rights, safety, security, and integrity of the Game, its players, or the Game Administration. 

6. Data Retention

We retain your data:

• As long as your account is active

• As necessary to provide and operate the Game

• As necessary for security, fraud prevention, abuse detection, dispute handling, and enforcement of the Terms of Service

• As required by legal, tax, accounting, platform, or operational obligations

You may request deletion of your data at any time.

However, some information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, protect the security and integrity of the Game, or maintain records of enforcement actions. 

7. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data

• Correct inaccurate personal data

• Request deletion of your personal data

• Withdraw consent where applicable

• Object to or restrict certain processing where applicable

To request any of these rights, contact us at:

support@criminalcitygame.com

We may need to verify your identity before processing certain requests.

Some requests may be limited or refused where necessary to protect account security, prevent fraud or abuse, comply with legal obligations, resolve disputes, or enforce the Terms of Service. 

8. Enforcement and Investigations

We may use account information, device information, gameplay information, log information, purchase information, support communications, and technical indicators to detect, investigate, prevent, and respond to violations of the Terms of Service, including cheating, external trading, unauthorized access, account sharing, multiple-account abuse, fraud, or other harmful activity.

This information may be used to support account reviews, restrictions, suspensions, or permanent account terminations. 

9. Data Security

We implement appropriate technical and organizational measures to protect your data.

However, no system is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Game is not intended for children under the age of 13.

We do not knowingly collect personal data from children under 13.

If such data is discovered, we will delete it promptly.

11. International Data Transfers

Your data may be stored and processed in countries outside your own, including through Firebase servers and other trusted service providers.

By using the Game, you acknowledge that your data may be stored and processed in other countries where our service providers operate. 

12. Analytics and Technical Data

We may use platform-provided analytics and technical reports, such as Google Play Console data, to:

• Understand app performance

• Improve stability and gameplay

• Analyze crashes, ANRs, and technical issues

These tools may provide aggregated or technical data that helps us improve the Game. 

13. External Links

The Game may contain links to third-party services.

We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may notify players through the Game, support channels, or other reasonable methods.

Continued use of the Game after changes means you acknowledge the updated Privacy Policy. 

15. Contact Us

For any questions or requests:

Email: support@criminalcitygame.com