Terms of Service

Criminal City (وكر العصابات)

Last Updated: [18/3/2026]

1. Acceptance of Terms

By accessing or using Criminal City ("the Game"), you agree to be bound by these Terms of Service. If you do not agree, you must not use the Game.

2. Account Registration and Responsibility

You are responsible for maintaining the confidentiality of your account credentials, including:

• Username

• Password

• Linked email or third-party login methods

You agree that all activities performed under your account are your responsibility.

3. Account Security

You are solely responsible for securing your account.

The Game Administration is not responsible for any unauthorized access resulting from:

• Compromised email accounts

• Password sharing

• Weak passwords

• Use of third-party services or tools

Any loss of virtual items, currency, or progress due to such actions will not be compensated.

4. Account Sharing and Selling

You may not:

• Share your account with others

• Sell, trade, or transfer your account

• Buy accounts or in-game items from outside the Game

Violation may result in account suspension or termination.

5. Unauthorized Access and Hacking

Attempting to gain unauthorized access to any account, system, or data related to the Game is strictly prohibited.

This includes:

• Hacking

• Phishing

• Social engineering

• Any attempt to obtain another user’s credentials

Such actions may result in permanent account termination and further action if necessary.

6. Virtual Items and Currency

All virtual items, currencies, and in-game resources:

• Are owned by the Game

• Have no real-world monetary value

• Cannot be exchanged for real money outside the Game

You are granted a limited, non-transferable license to use them within the Game only.

7. No Compensation Policy

The Game Administration does not guarantee restoration or compensation for:

• Lost items or currency

• Account access issues

• Unauthorized transactions

• Losses resulting from account sharing or external compromises

Compensation may only be considered in cases of verified internal technical errors.

8. Purchases and Payments

All in-game purchases are processed through third-party platforms such as Google Play.

• Purchases are non-refundable unless required by platform policies

• The Game Administration is not responsible for payment disputes handled by third parties
  
  

9. Cheating and Exploits

The following are strictly prohibited:

• Use of cheats or hacks

• Exploiting bugs or glitches

• Using unauthorized third-party tools
  
  

Violations may result in:

• Item removal

• Temporary suspension

• Permanent account termination
  
  

10. Bug Abuse

Any attempt to exploit unintended game mechanics or bugs for personal gain is prohibited.

The Game Administration reserves the right to:

• Remove the gained advantages

• Penalize or ban accounts involved
  
  

11. Modification of Game Content

We reserve the right to:

• Modify, remove, or reset any game data

• Adjust game balance

• Change or remove items, currencies, or features

At any time without prior notice.

12. Loss of Data

The Game Administration is not responsible for loss of:

• Progress

• Items

• Currency

Due to:

• Server issues

• Updates

• Technical errors

• Unexpected events
  
  

13. Misuse of Support System

Providing false information or misleading claims to gain compensation or advantages is prohibited.

This may result in:

• Denial of requests

• Account penalties

• Permanent ban
  
  

14. Community Conduct

Players must not:

• Harass or abuse others

• Use offensive or inappropriate language

• Violate community guidelines
  
  

15. False Information and Defamation

Spreading false or misleading information about:

• Game security

• Game systems

• The Game Administration

With intent to harm the Game or its reputation may result in disciplinary action.

16. Account Suspension and Termination

We reserve the right to:

• Suspend

• Restrict

• Permanently terminate

Any account that violates these Terms, without prior notice.

17. Service Availability

We do not guarantee uninterrupted access to the Game.

The Game may be:

• Updated

• Modified

• Temporarily or permanently discontinued

At any time.

18. Changes to Terms

We may update these Terms at any time.

Continued use of the Game after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms are governed by the laws applicable in the country of operation.